Things to remember when you do voice calls

Beautiful customer representative with headset smiling during a telephone conversation

Voice call etiquette is a very important subject when you are working in a corporate environment. There are certain things that are to be kept in mind while you are making voice calls.

  • Speak clearly
  • When you start a call smile and speak
  • Do not allow the phone to ring more than thrice
  • Always use a pleasant, congenial and friendly tone
  • Never interrupt the person while he/she is talking to you
  • Never engage in an argument with a caller
  • Do not use slang words
  • If you are not getting the accent, request the person to speak slowly
  • Do not give the impression that you are rushed. It is better to return the call if you are busy
  • It is not about speaking fast, it is about speaking clear

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